Individual Support

Individual Support

The documentation  and the tutorials, answer most questions and offer practical solutions.

If you face a problem which is not answered, our support team is glad to help you. To make this easier, we kindly ask to provide following information:

  • Product name
  • Serial number or MAC address
  • Currently used firmware version
  • Responsible person
  • If available: Date and place of purchase

Tutorial: Troubleshooting Querx with Syslog

Most occurring problems are caused by simple configuration mistakes. Using Syslog, you can request detailed error messages. Before you ask for help, we kindly ask you to work through the linked tutorial. In most cases, the problems can thus be resolved. If not: the generated log file helps our support to help you.

Tutorial: Troubleshooting Querx with Syslog

Contact information

egnite GmbH
Phone: +49 2305 441256